FAQ

How do I contact Synchronised Technology (Syntec)?

If you have a question in relation to warranty, or require advice in relation to repairs, please email; service@syntec.com.au or contact us by phone: (1300 467 968).

How do I return a defective product for repair?

In order to provide you with the required information and in addition streamline the process, we are here to assist you with your enquiry. We can be contacted either by email; service@syntec.com.au or by phone between the hours of 9:00AM to 5.00PM, Monday to Friday on (1300 467 968).

Where do I send my goods?

Return goods to Synchronised Technology (Syntec), via courier, Australia Post or deliver the goods yourself. If using Australia Post, we suggest you use registered mail, which means that should it go missing in transit, you will then have a number to trace your parcel.

Synchronised Technology (Syntec), operate between the hours of 9:00AM – 5:00PM, Monday to Friday.

Synchronised Technology (Syntec)
Unit 4, 16 Aquatic Drive
Frenchs Forest NSW 2086

Note: - Items received without correct packaging or required information may delay the process and may also be subject to an investigation fee.

Packaging Goods.

Synchronised Technology (Syntec), is not responsible for items lost or damaged during the return of the item to Synchronised Technology (Syntec), or any authorised service centre.

Ideally, all items returned should be in the original packaging. If original packaging is unavailable, item(s) should be packaged in an acceptable way so not to damage the unit during transit.

Products returned must include the following information:

  • Contact Information
  • Return delivery address
  • Email address (important for communication)
  • Detailed fault description
  • Copy of Proof of Purchase (if claiming warranty)

How do I know if my repaired goods have arrived?

Depending on how the item was shipped, allow 2-5 days for delivery. When we receive your packaged goods and book them into our computer system you will receive a courtesy automated email, with your job service reference number.

How long will it normally take for a repair?

The average turnaround is within ten working days, at times when spare parts are not in stock it will take longer. When parts are not in stock, a courtesy email will be sent advising you with an approximate time that it will take for the parts to arrive.

What if I did not receive my repaired item?

When repairs are completed you will receive a courtesy email, informing your service order is completed and requesting you to contact us for payment.

If the repair is a warranty claim, it would be despatched to the delivery address supplied.

If you have not received the item after completion, please contact Synchronised Technology (Syntec), on (1300 467 968), or email service@syntec.com.au and quote the job service number. 

All goods shipped via contract courier and consignments can be tracked.

What do I do if my goods were damaged during shipping?

Please contact Synchronised Technology (Syntec), on (1300 467 968), or email service@syntec.com.au as soon as the damaged goods are received.

When you receive a damaged package, before signing, make a note on the consignment note "package damaged"

Where can I find a part number for what I want to order?

Contact us via our spare parts inquiry form

When we receive your inquiry, we will supply you with part number, cost of goods and how to order.

How do I order spare parts?

Spare parts can be ordered by clicking on any of the spare parts categories tabs for the relevant brands.

What do I do if my spare parts have not arrived?

Spare parts are shipped as a “complete order”; example, if you have ordered two parts and one part is out of stock, the order will not be processed until the part arrives.

If you request separate shipments, there will be extra shipping charges apply.