FAQ
How do I contact Syntec Technical Services?
If you have a question or require advice from the Technical Services Department
please email; service@syntec.com.au or contact us by telephone: (02) 9910 6700
To contact our Spare Parts Department please email parts@syntec.com.au
How do I return a defective product for repair?
If you’re situated in New South Wales all items for repair must be returned to our address
below.
If you are situated outside New South Wales, please email us; service@syntec.com.au
stating which state that you are in; we will advise you of your closest authorised service
centre.
Where do I send my goods?
Return goods to Syntec Technical Services via courier, Australia Post or deliver the
goods yourself. If using Australia Post we suggest you use registered mail, which means
that should it go missing in transit, you will then have a number to trace your parcel.
Syntec Technical Services operate, Monday – Friday, 9:00AM – 5:00PM
Syntec Technical Services
Unit 3, 31 Gibbes Street
Chatswood NSW 2067
Note: - Items received without correct packaging or required information may delay the
process and may also be subject to an investigation fee.
Packaging Goods.
Syntec International Pty Ltd is not responsible for items lost or damaged during the return of the
item to Syntec International Pty Ltd or authorised service centre.
Ideally, all items returned should be in the original packaging. If original packaging is unavailable,
item(s) should be packaged in an acceptable way so not to damage the unit during transit.
Products returned must include the following information:-
- Contact Information
- Return delivery address
- Email address (important for communication)
- Detailed fault description
- Copy of Proof of Purchase (if claiming warranty)
Depending on how the item was shipped, allow 2-5 days for delivery. When we receive
your packaged goods and book them into our computer system you will receive a courtesy
automated email, with your job service reference number.
How long will it normally take for a repair?
The average turnaround is within ten working days, at times when spare parts are not in
stock it will take longer. When parts are not in stock, a courtesy email will be sent advising
you with an approximate time that it will take for the parts to arrive.
What if I did not receive my repaired item?
When repairs are completed you will receive a courtesy email, informing your service order
is completed and requesting you to contact us for payment.
If the repair is a warranty claim, it would be despatched to the delivery address supplied.
If you have not received the item after completion, please contact Syntec Technical Services on (02)9910 6700 or email service@syntec.com.au and quote the job service number.
All goods shipped via contract courier and consignments can be tracked.
What do I do if my goods were damaged during shipping?
Please contact Syntec Technical Services on (02) 9910 6700 or email service@syntec.com.au
as soon as the damaged goods are received.
When you receive a damaged package, before signing, make a note on the consignment
note "package damaged"
Where can I find a part number for what I want to order?
Contact us via our spare parts
When we receive your inquiry, we will supply you with part number, cost of goods and how
to order.
How do I order Sennheiser headphones spare parts?
Sennheiser headphones spare parts can be ordered via our online website, www.service.syntec.com.au
What do I do if my spare parts have not arrived?
Spare parts are shipped as a “complete order”; example, if you have ordered two parts and
one part is out of stock, the order will not be processed until the part arrives.
If you request separate shipments, there will be extra shipping charges apply.
